Terms of Use

Please read the following terms and conditions of service before using our website. Access and use of altermarket.com and altermarket.gr, indicates full and unconditional acceptance of the terms and conditions of use of the services set by AlterMarket.
AlterMarket may modify these terms of use at any time and your use of this website indicates your acceptance of the terms and conditions as modified. In case of non-acceptance of any of the terms and conditions herein, the use of the altermarket.com and altermarket.gr websites is expressly prohibited.
The Company with the distinctive title AlterMarket and the name “Elias I. Antonopoulos”, is the owner of the above websites and will be referred to as the “Company”. Users or visitors to our corporate websites are referred to as “the Customer”, regardless of whether they place orders for services or products from our Company.

Intellectual property rights

This website is the official website of the Company. All the content of the website, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of the Company and are protected by the relevant provisions of Greek law, European law and international conventions. When logos or trademarks of third party companies appear in the content of the website, they belong to their owners.

Any copying, distribution, transmission, transfer, processing, resale, creation of derivative works or misleading the public about the actual provider of the Content of the website is prohibited. Any reproduction, re-publication, uploading, posting, communication, dissemination or transmission or any other use of the Content in any manner or medium for commercial or other purposes is permitted only with the prior written permission of the Company or any other copyright holder. The names, images, logos and distinctive features representing the Company or third parties and their products or services are the exclusive trademarks of the Company or third parties protected by the relevant trademark laws. Their appearance on the website should in no way be construed as a transfer or assignment of a license or right to use them.

General terms of cooperation with the Company

Explicit user consent

You hereby expressly agree that you have read and accepted the content of the terms of use of the altermarket.com and altermarket.gr websites. Furthermore, you undertake to: a) comply with the rules of Greek and international law and especially with the provisions of telecommunications legislation and b) refrain from any illegal and contrary to good morals use of the altermarket.com and altermarket.gr websites.

If a user does not agree with these terms and conditions, then he/she must not use the Company’s websites and services.

Terms & conditions of providing web hosting on a shared hosting server or leasing a virtual private server (VPS) or leasing a dedicated server

The Company has access and use of hard disk space on web servers leased from third parties. These servers distribute on the Internet the material stored on them for the promotion of its customers and through them the e-mails of its customers may be distributed. The Customer intends to rent and use the services offered by the Company for its own purposes.

What is shared hosting?

Shared hosting is the hosting (web hosting) of tens or hundreds of websites on the same web server, so that all websites share the processing power and memory (CPU, RAM), disk space (disk space) and data traffic (traffic) of the same server.

What is a virtual private server (VPS – Virtual Private Server)

VPS is a virtual dedicated server created using software installed on a dedicated server. The purpose of the software is to create multiple “server spaces” on a dedicated server. Each server space is completely autonomous from the others hosted on the same server. The fewer virtual servers that are assigned to a dedicated server, the more resources they have available to them. From the Client’s perspective, a VPS has the same features as a dedicated server, but at a lower price.
The Parties agree and acknowledge the following:

Use of Online Hosting Services

The Customer confirms that the material that will “upload” (upload) to the Company’s servers will be ready and will not need any additional processing by the Company to function, otherwise he can use the Company’s services for the construction, maintenance, management, renewal and advertising of the website in the space that has been granted to him, incurring the appropriate additional cost, which is charged separately and after consultation / agreement. The Company has the right to access the Customer’s files, websites and data.

The Company notifies the Customer how to access his Control Panel and how to publish his files on the Internet, the installation of his email accounts and the necessity of studying the manual of the Control Panel.

In the event that the Customer does not assign other additional programming work on the server to the Company, the Customer agrees that he has the necessary knowledge for the construction/publication on the Internet of his web pages and that the Company is not responsible to provide this knowledge to the Customer or to train him. The Company could, in good faith and exceptionally (if it so wishes), provide him with support and suggestions on matters related to the aforementioned issues.

The Company does not exercise control over the content of the information that passes through the network of its servers, nor does it guarantee the presentations of any kind that appear in the network through or because of its services. Furthermore it does not guarantee the commercial or personal solvency of anyone presented within the network or the fulfilment of any specific promises/offers made by third parties and is not responsible for any damages that may occur to the customer or those dealing with him, including loss of data, due to delays, non-delivery of goods or interruption of services for any reason or error or omission. Backing up any file (web pages, websites, files, e-mails, etc.) is the sole responsibility of the Customer alone.

The use of any information provided via the Internet is the responsibility of the person using it and the Company has no responsibility for the accuracy or quality of any information.

The Company has no responsibility for any damage caused in case of unavailability of the network or servers and does not guarantee that the service of providing web hosting on a shared server (shared hosting) or renting a shared server (VPS) or renting a dedicated server (dedicated server) will be uninterrupted or no error will be made, due to the special nature of the Internet and the networks through which the information is distributed.

The Company, under any circumstances and from any cause, has no liability for any damage resulting from the use, availability or unavailability of the services offered.

The Company regularly upgrades installed applications on its servers in order to maintain security levels at the highest possible level and to provide the latest versions of cPanel, PHP, MySQL/MariaDB, Perl, Zend, Ioncube, etc. It is the sole obligation and responsibility of the client to update his code pages (the code of PHP, MySQL queries, etc. of the websites he maintains in the space provided by the Company) accordingly so that they are compatible with our servers. Also, it is the sole obligation and responsibility of the customer to take his own backup copy of his websites in time before any maintenance, upgrade, change of equipment carried out by the Company and to make a good functioning check on his websites after any maintenance, upgrade, change of equipment carried out by the Company.

The Company is not liable for any loss, damage and moral damage resulting from these upgrades and from the inability or unwillingness of the customer to adapt his websites to the upgraded versions of the various applications and programming languages installed on the Company’s servers. Prior to any scheduled upgrade of our services, we send notifications to our customers and it is the sole responsibility and obligation of the customer to keep a backup of the files on his/her PC prior to the maintenance work and to check the proper functioning of his/her site and e-mails after the maintenance work is completed.

The Company creates daily backups of its Customers’ files (backup) and keeps them for up to 3 (three) days. The Company shall not be liable in the event that the backup is not up to date or cannot be used. The recovery of files from the backup shall be charged. Under no circumstances, however, should the Customer rely, depend or require the Company to restore recent or older backups of its files. The Customer can create a backup of his files (websites, databases, files, e-mails) through the control panel and can download it to his PC for any use. The Customer must download and save the backups on his own PC.

The Company is not liable or has no obligation to compensate for any loss, damage and moral damage resulting from the inability to provide services, backup files or technical support and the Customer undertakes by accepting the present that he/she will not raise any kind of claims beyond those foreseen (recovery of backup copies of data and information stored in the space he/she has sublet -as long as they are available- technical support and every possible effort by the Company for immediate The Company reserves the right to charge the Customer additional costs for providing such assistance.

Policy of proper use of shared web hosting of VPS or dedicated servers

In order to avoid congestion in its network and to protect the quality of the services provided to its customers, the Company applies a policy of limiting the available resources (e.g. CPU, RAM, I/O, etc.) for the Company’s services.

The Company reserves the right to terminate any service and/or offer, change the time period of the offer, and/or change the relevant terms and conditions and this policy, without prior notice.

The Customer accepts that he/she will not use the Company’s website, the services it provides and the servers for:

a. sending, publishing, e-mailing or otherwise transmitting any content that is unlawful, harmful, threatening, abusive, offensive, harassing, libelous, defamatory, libelous, obscene, obscene, libelous, invasive of another’s privacy, obscene, or racially, ethnically or otherwise discriminatory.

b. causing harm to minors in any way.

c. sending, publishing, e-mailing or otherwise transmitting any content that you do not have a right to transmit under law or contractual or management relationships (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements).

d. sending, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party.

e. sending, publishing, e-mailing or otherwise transmitting any material that contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip the operation of any software or computer hardware;

g. intentionally or unintentionally infringing the applicable legislation or its provisions

h. harassing third parties in any way

i. unlawful collection or storage of personal data about other users

The Company has the right to reject or delete material that is channeled to the server it has provided, if this material violates any legislation in relation to copyright, copyright, is pornographic, racist or pirate content (hacking, pirate softwares, warez sites, serial numbers), concerns drug trafficking, attempting to illegally enter a computer or violates any other law. In such cases the Company has the right, without notice, to immediately deactivate the account and access to the site via the Internet without any responsibility for any damage caused to the Customer or third parties. Then inform the Customer to remove the material. If the Customer does not comply immediately, the company has the right to delete the Customer’s account completely.

The Company follows a very strict policy on spam emails and may cancel the Customer’s account or suspend it in case of sending unorthodox/unwanted bulk emails (spam mail). An email is spam when it is sent to multiple recipients who have not requested to receive it. Customer agrees not to send any of the following types of emails: (a) Promotional or informational emails, including without limitation commercial advertising, except to those who have expressly requested such emails from Customer; (b) Annoying emails, whether through the language written, the frequency sent or the size of the messages. (c) Chain mails (d) Bulk promotional or informational Emails.

The Company reserves the right to decide whether an action of the Customer is considered as “spam”, “mail bombing”, or “bulk e-mail”. A Customer who uses the Company’s services for spamming will be charged an amount for administration and retrieval costs. The amount of the amount is determined solely by the Company.

In order to protect the IP addresses of the servers from being included in spam lists, the Company applies a security mechanism regarding the allowed number of emails sent by users per hour. At the Customer’s request, this mechanism may, exceptionally, be made a little more flexible and if it is deemed by the server administrators that this will not create a problem for the reliable operation of the email sending service.

The available server resources are intended exclusively for use within the Company’s customer accounts. It is forbidden to make resources available in any way on a third party server in any form, including but not limited to pumping graphics or text from the site of third party material located on the Company’s server, running banner exchange programs, etc.

SSH access is given only to VPS or dedicated server accounts upon Customer’s request. The Customer is responsible for any damage or malfunction caused by incorrect handling. The Company has the right to charge the Customer with an amount that the Company decides to repair the damage. The Company cannot guarantee the repair of the damage. The Company has the right to deny access or give limited access to execute specific orders.

It is prohibited to send e-mails to the server or any message sent on an annoying basis to a network directly or indirectly connected to the Company as well as attempting to bypass user authentication or security of the host, network or account. Access to information not addressed to the Customer is prohibited. Breaching the security of any network, phising, spawning, port scans, ping floods, packet spoofing, forging router information, denial of service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, land, teardrop, publishing viruses, running chat rooms is prohibited, Internet Relay Chat, IRC bots (such as eggdrop), PhpShell and other similar programs, audio, radio and video streaming, uploading files to the server for downloading by the general public, and gallery sites that make excessive use of resources. Any activity, regardless of whether it results in loss of information, will be investigated and appropriate action will follow.

Unauthorized background processes or unauthorized background processes that compromise the security of our servers will result in the suspension or termination of the Customer’s account.

The Customer agrees that it will construct its websites in such a way as to avoid overloading the Company’s servers, limiting the use of code and applications that require high processing power. The Company has the right, in the event that the Customer’s website is the cause of problems in the provision of hosting services to other Customers located on the same server, to immediately and without notice disable access to the Customer’s website. In the event that the Company takes such action, the Customer shall be informed thereof as soon as possible and the Company shall cooperate with the Customer to eliminate the reason that led to the suspension of services.

The Customer agrees to the following terms:

α. Use no more than 25% or more of the server’s resources for longer than 90 seconds. This includes any actions that may cause an overload on the server including CGI Scripts, PHP Scripts, FTP, HTTP, SMTP load etc. This term does not apply to VPS and dedicated servers.

β. Not run any standalone process on the server. This condition does not apply to VPS and dedicated servers.

c. Do not run daemons and executable files of any nature that make excessive use of bandwidth, such as IRCD, chat daemons, .exe, .com, etc.

d. Not run any type of web spider or indexer (including Google Cash/Adspy).

ε. Not run any bit torrent application, track or client. Prohibit the hosting or linking of any illegal files.

ζ. Not to participate in any activity related to file-sharing & peer-to-peer networks.

η. Not running any gaming servers like counter-strike, half-life, battlefield1942 etc. This condition does not apply to VPS and dedicated servers.

θ. Not to perform cron tasks & schedule tasks at intervals of less than 15 minutes. This condition does not apply to VPS and dedicated servers.

ι. Do not use a script to call any file that is not local. Calling any file or url to a remote server must be declared to the company when it concerns shared hosting packages. The company has the right to prohibit this without notifying the Customer.

κ. Not have a mailbox on the server, the size of which exceeds 3GB. This condition does not apply to VPS and dedicated servers.

Databases larger than 300MB in size are hosted as long as they do not cause performance problems on the server or do not exceed the CPU and memory usage available on each Customer account.

The Customer must use the website exclusively as a conventional website. Use of the Company’s services and equipment must always be in a manner consistent with this Agreement and must not in any way impair the operation of the Company’s equipment or network. Use of excessive system resources is not acceptable. In the event that the Customer’s use of the Company’s services creates, in the Company’s judgment, an overload of the Company’s equipment and resources beyond the allowable limits, the Company may suspend account operation until the cause of the overload is determined and resolved. The Company reserves the right to neutralize CPU intensive mechanisms that overload the CPU. This condition does not apply to VPS and dedicated servers.

The Customer understands and agrees that no part of the services provided by the Company, such as space, e-mail or data transfer (throughput / bandwidth) can be used for backups. The Customer is not allowed under any circumstances to upload, download or store in the space provided, files that are not directly related to what is necessary for the operation of the website. This condition does not apply to VPS and dedicated servers.

The Customer must monitor the amount of space occupied by him and the other users of his account on the Company’s hard disks, so as not to exceed the limits set. If the space occupied exceeds the limits, the Company will charge the Customer for the use of additional resources and reserves the right to delete files in order to bring the space used back to the permitted limits. This condition does not apply to VPS and dedicated servers.

It is the Customer’s responsibility to ensure that the code and applications installed on their account are secure and that the permissions of directories and files are correct, regardless of how they were installed. Where possible, the Customer should set directories and files permissions to 755 and 644 respectively, or as restrictive as possible. The Customer is responsible for all actions taken on their account.

The Customer must use a strong password. If the password used by the Customer is simple, the account may be suspended until a stronger password is used. A strong password is considered to be one that is longer than 10 characters and consists of upper and lower case letters of the English alphabet, numbers and symbols.

Shared hosting accounts may not be resold to third parties. If you wish to resell hosting services, you must use a reseller package, if available.

The Company has the right to limit the volume of e-mail messages sent or received by users, in order to maintain the quality of e-mail services to other members and to protect their computer systems. As the owner and/or operator of the equipment and other resources used to provide the service, the Company has the right to block electronic communications from other Internet entities.

Use & security of open source network applications

The Customer must regularly check and immediately upgrade all third party web applications (web applications, web scripts) installed on his domain such as WordPress, Joomla, Drupal, etc., to their latest version, as soon as it is available.

We regularly check the installed applications. If open source applications (e.g. WordPress, Joomla, Drupal, etc.) that have not been updated and contain code with security vulnerabilities are detected on a Customer account, we reserve the right to disable them until the Customer upgrades to the latest version and closes the security vulnerabilities. This is because such applications are sooner or later, targeted by malicious users on the Internet (hackers, spammers) and used to upload and execute malicious code, resulting in sending spam and infecting websites with viruses, worms and other malware. Wanting to preserve security and avoid listing our servers’ IP addresses in black lists (black list) of internet blocking, we are particularly strict in this matter. If you do not have the capabilities to upgrade, please contact us. We can, by agreement, do them for you, paying a fee to be agreed upon.

The Company may choose to help or not to help the Customer in solving any problem he/she may encounter with one of these scripts, but it must be understood from the Customer’s side that the Company is not obliged to do so, nor is it responsible for the non-smooth operation of a script. The Company reserves the right to request a fee for providing its assistance.

Security

All transactions carried out through the Company’s website are governed by International and European law, which regulates issues related to e-commerce as well as by the Consumer Protection Law (Law 2251/1994), which regulates issues related to distance sales. The Company recognizes the importance of the issue of security of Personal Data, as well as electronic transactions and has taken all necessary measures, using the most modern and advanced methods, to ensure maximum security. All information related to your personal data is secure and confidential.

The security of the Company’s e-shop is achieved through the following methods:

Customer identification

The codes used for identification are two: the Username and the Password, which each time you enter them provide secure access to the Customer’s personal information. The password can be changed as often as the Customer wishes. The only one who has access to the data is the Customer through the above passwords and is solely responsible for maintaining its secrecy from third parties. The password used by the Customer should be more than 10 characters, with a combination of English letters (lower and upper case), numbers and symbols. In the event of its loss or leakage, he/she must immediately notify the Company. The Company is not responsible for the use of the Code by an unauthorized person. The Company’s online store in no way discloses or makes public the personal data and information provided to the Company. The personal data that the Customer makes available to the Company are used exclusively for the execution of transactions. All information is encrypted and stored securely.

Contact Us

The Customer must always have his personal details and all his contact details (address, telephone number, email) up to date and notify the Company of any change. The communication and information of the Company to the Customer on issues concerning his account (upgrades to the servers, expiration – renewal of the account, etc.) is carried out via email or through relevant information pages on the Company’s site. The Customer must regularly check the email that has been designated as the main contact email and the Company’s website in order to be informed about issues concerning his account. We recommend that the contact email should be “neutral”. E.g. email from Google, Yahoo, etc.

Confidentiality of Transactions

All information transmitted by the Company’s Customer is confidential and the Company has taken all necessary measures to use it only when necessary within the framework of the services provided. Some of the measures taken are the following:

α. Only authorised employees have access to transaction information and only when necessary, e.g. to process applications.

β. The Company does not disclose the details of customers and their transactions, unless it has a written authorization from the Customer or this is required by a court decision or decision of another public authority.

c. In case the Company uses third parties to support its systems, it ensures that confidentiality is guaranteed.

δ. The Customer may request any data held for him/her and their correction in case he/she can document the existence of an error.

ε. For security reasons, the Customer should treat all information provided through the Service as confidential and secret and not make any disclosure to third parties.

ζ. The Customer’s email address is used by the Company to send informative emails-newsletters about the company and any new offers or discounts provided by the Company. In case the Customer does not wish to receive informative emails of this form, he/she can unsubscribe from the contact list by clicking on the link-link at the end of each informative email-newsletter.

Pricing and Termination of Services/Contract

Price policy

The prices of services or products are in euros and do not include VAT. Payment for services and products is made in advance. The Company reserves the right to change prices without prior notice to the Customer. It is understood that the Customer always pays the price indicated in the relevant price lists for this product or service at the time of ordering.

The Company has the right to offer packages or offers that will have more favourable or not conditions, lower and/or higher prices than those that existed when the Customer originally purchased services from the Company. These price and term changes shall not affect the parties’ existing prices.

The Company reserves the right not to change the price paid by the Customer for hosting services from the one that was in force at the time of the original order. The Company reserves the right to change at any time the resources and prices of the hosting services displayed on its website for purchase by future Customers.

Discount coupons are only valid at the time of initial purchase and do not affect the renewal price of any service or product.

Additional Terms for VPS and Dedicated Server:

α. For servers hosted in data centers in the US, in case the exchange rate of the euro against the dollar suffers a decrease of more than 10%, compared to the current exchange rate at the initial order of the VPS or dedicated server, the company reserves the right to adjust the monthly rental of the server. The change in the cost of the monthly subscription will be made 15 days after informing the Customer.

In the above case, the increase in the monthly subscription will not exceed the percentage increase in the exchange rate of the dollar against the euro. The Company reserves the right to never change the price paid by the Customer to the Company for hosting services after the initial order. The Company reserves the right to change at any time the resources and prices of hosting services displayed on its website for purchase by future Customers.

β. For the termination of the cooperation and the return of the guarantee, you must submit a request to stop the provision of services at least 30 days before the end of the month in which you wish to proceed with the deactivation of the server. Otherwise, the renewal will be carried out automatically and the guarantee that may have been paid for the entire month will be consumed. After the warranty period has expired, the server is automatically cancelled.

c. The Company reserves the right to reset the password to a VPS or dedicated server, if the password we have is not up to date, so that it can perform all the necessary security checks as required by the data center. It is the Customer’s responsibility to ensure that we are provided with a valid email address and root password on the VPS or dedicated server, to avoid any server downtime caused by password reset requests. The Company reserves the right to control the servers according to the requirements at any given time and to perform various management actions upon request of the datacenter. For VPS or dedicated servers, backup is NOT supported by us, but is the responsibility of the Customer. The Customer can obtain additional modes and keep their backups there, as the simplest solution. Please contact the Company at email info [at] altermarket.com if you wish to obtain a way to keep backups.

δ. All VPS and dedicated servers are provided on a monthly rental basis and are located in a datacenter in the US or Europe. The Customer’s access to the VPS or dedicated server is done remotely, via the internet.

ε. In case of non-payment of the VPS or dedicated server renewal subscription, the server is cancelled on the next day of the subscription expiration. The data stored on the server is deleted and the server is made available for rental by another Customer. In case the payment of the server subscription renewal is made after the expiration, and if reactivation is possible, there is a server reactivation fee.

Payment by Credit Card or Paypal

The Customer has the option of paying for his orders via Visa credit card and Paypal. The credit card charge is made after checking and certifying the data and validity of the credit card. The Customer is solely responsible for the correct recording of the credit card details.

Payment by deposit to a bank account

The Customer has the option of paying for his orders by means of a deposit to bank accounts that appear when ordering the service. In this case, the Customer must pay any bank charges and inform the Company of the number of the deposit transaction and the branch of the bank that made the deposit.

Termination of Services/Contract

This agreement may be terminated by either party without cause. The Company shall not be obliged to refund the agreed amount for the period of time remaining from the day of termination until the normal expiry of the contract in the event that the Customer requests the termination or the agreement is terminated by the Company in the event of a breach of its terms by the Customer.

If the Customer declares that he/she does not wish to continue the services, then the company stops the operation of the Customer’s website and deletes it from its servers, without further notice.

The Company reserves the right to refuse, terminate or suspend the services it provides to the Customer at will, with or without notice and will not be responsible for any consequences, positive or negative, resulting from the termination of a website from one of its servers or termination of any other service. Restoring files to a web hosting account will be charged.

In case the Customer keeps one or more services unpaid in his account, then the Company has the right to suspend, stop or delete all the hosting accounts, paid or not, without the obligation to provide backup to the Customer.

The Company reserves the right to cancel an account, including files and content, for any reason at any time. The Customer agrees to maintain backups of all files and databases hosted by the Company and agrees that the Company shall have no liability for loss of data. The Customer is responsible for backing up their data.

If the Customer does not wish to continue using the Company’s services, he/she must declare this in writing via email. The Company confirms by email the receipt of his request.

In case of non-payment on time, our Services will be discontinued after the expiration of the subscription.

Money Back Guarantee

The Company’s shared hosting accounts are accompanied by a 15-day money-back guarantee from the date of the hosting account’s start date. If the Customer is not satisfied with the level of hosting services (web hosting) of the Company, the Customer may, within 15 days from the start of the account, request the cancellation of this agreement, otherwise implicitly agrees with the continuation of the service and waives his right to a refund of the money paid.

In case of cancellation within 15 days, the amount of the subscription is refunded to the Customer. In case the amount of the subscription included additional costs (purchase of domain name, purchase of SSL, purchase of static IP, third party commissions or bank or credit card commissions, installation costs, additional services) the amount of the subscription is refunded to the Customer after the above costs have been deducted. No refund will be made after the 15th day of the subscription. The above guarantee applies only to the Shared Hosting rental packages and not to all the services provided by the Company, such as VPS, Dedicated Server, Resellers Hosting etc.

Only new account holders are entitled to compensation. For example, if the Customer had an account with the Company, cancelled it and created a new one, the Customer is not entitled to compensation for the last account.

For the account cancellation request to be considered valid, the request must be sent to the Company via email.

By the phrase “the customer was not satisfied with the hosting services of the company” we mean that insurmountable problems in the hosting of the customer’s website occurred, the sole fault or responsibility of the Company’s solution (e.g. delays in the server network, drop in services, server malfunctions), which the Company could not resolve within a reasonable period of 3 working days.

The customer must explicitly and clearly state the reason why he/she was not satisfied with our services and our Company will verify the truth of the termination of the contract before making any refund.

If the reason for cancellation concerns the quality of our web hosting services, you must inform us specifically about the technical support incident to which the Company did not provide a satisfactory solution (providing us with the domain and a description of the incident).

If the reason concerns an incident of ineffective service in web hosting matters by a Company representative, the name of the colleague, the day and time and the incident should be mentioned so that the incident can be investigated.

This is done in order to prevent the malicious use of the guarantee and the hosting service itself and in order to keep the highest level and further improve our services and the way we serve you. Our aim is to improve and keep our customers happy, not to keep them dissatisfied and tied to web hosting subscriptions that do not work satisfactorily.

Excluded from the refund are cases in which:

The Customer did not have the required knowledge and skills for proper use of his hosting package and/or his domain and other programs (e.g. WordPress, Joomla, etc.).

The Customer did not make proper or no use of the instructions for the use of the hosting package that the Company sent to his email or the possibility to search for information from the Company’s website and, in addition, did not ask for the assistance of the Company’s staff for any question or difficulty he had.

The Customer requires the Company to support the operation of applications that are not mentioned as supported by its servers and has not previously addressed a relevant written clarifying question to the Company.

The Customer requires the Company to identify security vulnerabilities or defects in the programming code of web pages that he has uploaded to the Company’s servers and that do not function properly due to these defects (and not due to the Company’s servers).

The Customer uploads to the company’s servers, websites that contain security holes in their programming code and cause problems to the server hosting them (excessive load on the server, sending spam, spreading malware) and decides to transfer his site to another provider.

If the Company decides that the Customer should receive a refund for his hosting subscription, it will deduct from the amount to be refunded to the Customer, any amount used for the purchase of another relevant service e.g. registration of the Customer’s domain name, purchase of SSL certificate, private IP etc., and was made during his registration in the Company’s services as well as any expenses related to this transaction (e.g. bank commissions for card charges etc.).

Procedure for refunding or awarding credit to the Customer

All refunds agreed in writing by the Company to the Customer are settled within 10 working days from the date of the Customer’s notification of the start of this procedure and the Customer is informed by email from info[at] altermarket.com on the next working day after the completion of this procedure.

Within the aforementioned period of 10 working days, any written objection / complaint / complaint of the Customer related to the refund which in the meantime has already been agreed between the parties, submitted by the Customer to any Public Administrative Authority of the Greek State, will be considered by the Company to be in bad faith, slanderous and defamatory.

The Company, in such a case, reserves all its legal rights in order to safeguard its reputation and its status from such harmful and malicious practices that aim to damage the Company’s credibility and solvency.

Any breach of any term hereof shall be deemed to be capable of resulting in the non-reimbursement of any amount to the Customer, either in cash or in the form of credit. In the event of an unavailable balance on the Customer’s card for the purpose of renewing services where the Customer has indicated that he/she wishes to be automatically charged to the Customer’s card, our Services are scheduled to be discontinued on the day of renewal.

Renewal of Services

The Customer is regularly informed about the upcoming termination of the services provided to him/her, via email to the email address that he/she has designated to the Contact Persons associated with his/her account. The Customer must update the data of his account and the Contact Persons and the Company is not responsible for not receiving the updates.

In case of payment of the subscription by bank deposit, the Customer must pay any bank charges and inform the Company of the number of the deposit transaction and the bank branch that made the deposit at least 2 working days before the expiry of the subscription. The notification is done by sending an email to info [at] altermarket.com with a simple notification, or by sending the deposit receipt, clearly stating in the notification/receipt his details, his domain name and the type of service he is paying for.

In any case, the Customer must check that the Company has received the notice of the payment of the subscription and has activated/renewed the services for which he paid. In the event that the Company cannot verify the details of the payment of the balance of the renewal of services (e.g. due to non-delivery of the update email to the Company) then the Company shall terminate the operation of the Customer’s service, without any liability for any damage or harm caused by the termination / interruption of its services to the Customer.

Termination of Services / Agreement

This agreement may be terminated by either party without cause. The Company is not obliged to refund any amount of money for the period of time remaining from the day of termination to the normal expiration of the contract in case the customer requests the termination for personal reasons or the agreement is terminated by the Company in case of violation of its terms by the Customer.

The Company reserves the right to refuse, terminate or suspend the services provided to the Customer at will and will not be responsible for any consequences, positive and negative, resulting from the termination of a website from one of its servers. All damages are limited to the immediate termination of services.

Restore a deleted Hospitality account

Restoring files to a web hosting account that has been suspended more than 1 week is provided at a cost. A Client wishing to keep backups longer than 12 weeks should have notified us in writing and physically received confirmation from a Company representative.

Additional Fees

The Company is not responsible for any taxes or fees that must be paid in any country and according to any tax legislation and that relate to transactions made by the Customer through the offered server. The Customer agrees that he/she is fully responsible for any taxes or fees or charges related to the use of the server or the products or services available or the transactions made.

Limitation of Liability – Insurance – Indemnity

The Company makes significant efforts to ensure that the altermarket.com website includes accurate and up-to-date information. However, it is not committed to the accuracy, timeliness and completeness of the content published and therefore does not bear any liability of any kind.

The Customer agrees that it will defend against all legal proceedings, secure, indemnify and hold harmless the Company from all claims, losses, monetary claims and liabilities and cover the Company against all monetary costs including attorneys’ fees, also indemnify it against any suit or claim for loss or damage or any other cause of action brought by it or any third party against the Company or the Customer due to the activities and services or other acts of the Customer or contents and information initiated through the Company’s server or due to malfunction of any of our servers, with or without the consent of the Customer or its affiliated person.

In addition, the Customer expressly declares and binds himself by this agreement that in the event that any action, claim, or other legal claim or administrative procedure is brought against the Company and arises from the violation of any kind of third party rights, he is obliged to intervene in the legal or administrative procedure and to fully compensate the Company, in case the latter is obliged to pay compensation or any other expenses.

Acceptance of Terms of Use

The present terms of use of the Company’s website are drawn up on the basis of all the legal rules of the Greek territory, are governed by Greek law, by the applicable legislative provisions of the European Union and by the International Treaties and are interpreted in accordance with the rules of good faith, commercial morality and the social and economic purpose of the right. In the event that any term or provision of these Terms of Use is held to be invalid or void, such invalidity or voidability shall not affect the validity of the remaining terms, and the Parties shall use their best efforts, in accordance with the aforementioned principles, to replace the invalid or voidable terms or provisions with other terms or provisions that come as close as possible to the content of the invalid or void terms or provisions.

Subscribers of the Company’s services must be over 18 years of age.

By using the Company’s website, you are presumed to agree to all the terms stated on this website and reading this text is required before using our services and placing any order for services or products. By using our services or products, you are deemed to accept and agree to all terms and conditions stated on this website.

The Company provides the Customer with third party software depending on the hosting plan, VPS or dedicated server ordered. The license terms governing the use of third party software may differ from the Company’s terms of use. The Company’s Customers are bound by all license terms related to third party software and should accept them. The provision and offering of third party software is not part of the Company’s software. The Company cannot provide support or warranties regarding the use and functionality of such third party software.

The Customer agrees that for any dispute arising from the use of this presentation, the laws of the Greek state will apply and the competent court for the resolution of such disputes will be the Courts of Athens. The Company has the right to modify without notice the Terms of Use of the Service Agreement.

The terms contained herein supersede any other agreement or negotiation between the Customer and the Company, whether oral, written or otherwise, including any statements made by any representative of the Company.