Privacy Policy

Introduction

The sole proprietorship Elias I. Antonopoulos with the distinctive title “AlterMarket” is the owner of this website and from now on will be referred to as “AlterMarket” or “the Company”. Visitors or users of AlterMarket’s corporate website will henceforth be referred to as “the Customer”, whether or not they place an order for services from the Company. This privacy policy applies to both customers and visitors to its website.

AlterMarket strictly observes a data processing policy and takes the necessary technical measures to ensure the confidentiality of the Customer’s communications and the protection of the personal data provided to AlterMarket in the context of cooperation with it for the provision of services. AlterMarket does not guarantee the security of data transmitted over networks to the extent that it is not ensured by taking appropriate security measures.

AlterMarket will never sell, rent or share your personal data.

We collect and process only the data necessary for the operation of the website, to ensure a positive user experience and the realization of the transactional relationships (provision of services to Customers).

Continued use of AlterMarket’s services and its website by a user or Customer requires agreement with the terms of processing personal data mentioned in this privacy statement. Any user or Customer who disagrees must not use this website and the services it offers and delete the account he/she has with it.

Information about the data we collect

What data we collect

The internet user who visits the AlterMarket website is not required to provide personal data to use it.

If the user wishes to acquire AlterMarket’s services, then he/she will need to provide the following information:

AlterMarket may keep on file and process the personal data it receives with the clear information and consent of the data subject, for a specific purpose, for a specific duration and in a secure manner.

When providing the website and email hosting service, on servers that AlterMarket rents from third parties (data centers), the Customer can and must upload and store only those files that are necessary for the operation of his website. These files as well as the emails circulated and temporarily stored on AlterMarket’s servers may contain personal data of third parties. It is expressly forbidden to store personal or business files (photos, videos, emails, documents, etc.) that are not linked and not necessary for the operation of the website. If AlterMarket discovers such files during an audit, it will delete them without notice.

Why we collect the data

The personal data of the Customers declared to AlterMarket are limited to the absolutely necessary data for the safe and effective conduct and the operational and computerized service of the transactional relationship between them. They are used exclusively by the Company for the purpose of supporting, promoting and executing the business relationship between them. That is, to activate the respective services (website hosting, domain name registration, website promotion, etc.) and to ensure the ability to communicate with him to be properly served and informed about anything that concerns him.

In order to prove the user’s consent to the processing of his/her personal data by AlterMarket, this is recorded in his/her account profile through a special field (checkbox).

As regards the proof of the user’s consent to receive newsletters from AlterMarket, this is recorded in the user’s account profile through a special field (checkbox) with parallel recording of the date and IP address.

Data retention time

Personal data is kept securely for as long as services are provided to the Customer by AlterMarket and is deleted after the termination of the transactional relationship with AlterMarket or if requested by the Customer.

Disclosure of personal data

AlterMarket, in the context of the operation of its website, expressly declares that the data of any form, which are collected through this website are completely confidential and will not be sold, rented, transferred. It will not be disclosed to any third party for any reason whatsoever, except with minimal, specific organizations where absolutely necessary to provide the service obtained by the customer:

AlterMarket does not have a publicly accessible list of email addresses or other personal information of its customers.

When someone communicates via email with AlterMarket, then depending on the nature of the request/question, the type and scope of the information requested, the responsible AlterMarket representative will first check whether the sender’s email address is authorized for communication (to receive answers or information or to request the performance of a task from AlterMarket) and in any case will provide him/her with information relating exclusively to the customer account to which his/her email address is linked.

AlterMarket does not provide information (and especially personal data) via email and telephone, and even if the customer has been previously identified, it refers him/her to receive the information through his/her account in the customer area on the website.

AlterMarket considers confidential the requests filled in by its customers and the electronic mail sent through its services and does not disclose the content of these except to the directly interested recipient and the law, if requested or in the event that the content of the message is considered to be offensive or linked to illegal actions.

If a Customer or user provides a false email address or attempts to impersonate someone else when sending information online, all information – as well as the user’s IP address – will be part of any legal investigation that may be ordered.

Sharing data with third parties

Certain third parties may have legitimate reasons to request the disclosure of personal data of natural or legal persons who are AlterMarket Customers.

Information from the file may be communicated to the competent judicial, police and other administrative authorities at their lawful request and in accordance with the legal provisions in force at the time. AlterMarket shall comply as required by law with the contents of a prosecutor’s order, court decision, or other independent authority without prior written notification of the subscriber, unless otherwise provided by law or court decision. AlterMarket shall comply with the legal procedure for lifting the confidentiality of communications and shall cooperate directly with the competent law enforcement, judicial or independent administrative authorities.

The personal data of registered domain names of any extension (.gr, .eu, .com, .me etc.) from 25/5/2018 are no longer freely available on the Internet. The data disclosed in a domain whois search result are the date of registration, expiration, last update, the domain registrar and the DNS servers (name servers).

We report the addresses of the Whois site addresses of the central domain name registries:

Accuracy and completeness of personal data

For the registration of a customer in AlterMarket’s customer system and for the activation of any service, such as hosting websites and web pages, registration of domain names of any extension, Online Marketing, etc., it is necessary to fill in real, correct and complete contact and professional activity data (for professionals and businesses) and their occasional updating or correction by the Customer.

Otherwise, AlterMarket and its affiliates maintain incorrect, inaccurate or old data and then they will not be able to identify and communicate with the user, who may not receive or lose the service from the Company.

Consent & data subject rights

Consent of the data subject to data processing

The consent of the data subject of the personal data on the altermarket.com website bears the following characteristics:

• Unbundled: consent requests are separate from other terms and conditions. Consent is not a condition of subscription to a service unless it is necessary for that service.
• Active consent: we do not use pre-populated checkboxes but rather invalid checkboxes or similar active opt-in methods.
• Very specific: we give detailed options to consent individually to different types of processing where necessary, e.g. processing of personal data and sending newsletters.
• Named: we name our organisation and any third parties (where applicable) that will rely on the user’s consent.
• Easy to withdraw: we tell our users that they have the right to withdraw their consent at any time and how to do this.
• Balanced: there is no imbalance in the relationship between the individual and AlterMarket and the rights of both are protected and secured to the highest degree in order to realise the purpose of both (acquisition and use of services and provision of services respectively).

Data subject rights

We are aware of and have a proven track record of protecting all of the data subject’s legal rights protected by the GDPR:

We do not apply automated individual decision-making including profiling, so the right to object of the subjects does not apply.

We respond to the subjects’ requests within the timeframe provided (within 1 month from receipt of the request and with a margin for extension by 2 more months, if required and justified), while in case of extension we will inform the subject within 1 month of the extension and the reasons for the delay.

Security measures for data protection

How we protect personal data

Data entered and hosted on AlterMarket’s infrastructure is stored on servers protected by the strongest possible levels of security measures. More specifically:

Our services (web and email hosting) are provided through long-term leased servers hosted in third party data centers in the EU.

The partner data centers have advanced physical and digital security systems and a strict monitoring policy for access to every area of the building, so their data and equipment are protected from unauthorized access, theft, vandalism, destruction or other incidents.

Remote access to our servers in our partner data centers is limited to one (1) specially authorized AlterMarket person.

The servers are protected by the following security measures:

In all our servers, there is a continuous (24-hour basis) automatic execution of processes that check for failed logins in all our server services (mail server, ftp, ssh, web pages, etc.) and temporarily or permanently block the IP addresses from which the login attempts are made.

Our servers are backed up on a daily basis (backup).

Access to our offices and computers is restricted to Company personnel.

We have a powerful antivirus program installed on all our PCs, which is always valid and up-to-date, to protect against threats such as viruses, ransomware and malware in general.

The passwords of users in the administration of our website altermarket.com are stored encrypted.

We use an SSL security certificate on the corporate website altermarket.com to ensure encrypted data transfer.

We apply systematic backup of our computer data, in order to restore them after any sudden damage.

Protection of financial transactions

Data encryption

AlterMarket provides the possibility of ordering services with direct credit or debit card charges, in a strong 256bit encryption environment, guaranteed by Eurobank-Ergasias bank.

The transaction is completed in the secure environment of Eurobank-Ergasias. We do not know, nor do we record, nor do we store the credit card details used by the Clients.

On the corporate website altermarket.com there is an installed SSL security certificate which ensures the encryption of data during their movement.

Access to AlterMarket’s customers’ transactions is only available to specially classified staff.

Cookies & marketing policy

Cookie Policy on altermarket.com

About our cookie policy, please visit this page: Learn about cookies.

Google Analytics, Remarketing and Display Advertising

From time to time we apply and reserve the right to use Display Advertising. In this case, the Google Analytics features we implement are based on Display Advertising (e.g., Remarketing). Visitors may opt out of Google Analytics for Display Advertising and personalize Google Display Network (Google Content Network) ads using Ads Preferences Manager.

We use Remarketing with Google Analytics to advertise our business online.

We use third party vendors, including Google, who display our ads on sites across the Internet. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) in parallel in order to update, optimize and display ads based on someone’s past visits to our site.

If you disagree with any of these advertising strategies please use the opt-out option in the Google Analytics opt-out browser tool.

In Google Analytics we use a variable to anonymize our visitors’ IP addresses, which hides the last few digits so that there is no possibility of associating a person with a specific IP address.

Facebook pixel policy

We have installed the Facebook pixel code on our website to record information about how visitors use our website, to send targeted ads to specific audiences and to measure the effectiveness of our advertising campaigns.

See more about how you can turn off or select the Facebook ads you want to see:

Changes to the Privacy Policy

This privacy policy may change over time to become more compatible with current legislation and to keep pace with technological developments. When there are changes we will not inform users and Customers of this website directly and through personal information. We suggest that you visit this page to keep up to date.

The changes made are listed below.

Recording of changes

2018.05.25 – Version 1.0
Original version.

Cookie Acceptance Status

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