Support

The right support (after-sales and pre-sales) is one of the points that we give special attention.

We acknowledge that you need the same help and support during the decision phase to select the right solution for you, as and when you have started using the solutions you purchased from AlterMarket.

Technical support scheme for X-Cart is issue based. Technical support query (issue) is evaluated with "support points". This system has a substantial advantage over periodical support service. It allows adequately assessing the technical assistance.

When you first purchase X-Cart (new customers) from AlterMarket, you are given 200 of Free Technical Support Points. Usually that's enough for quick software installation and some consulting for the problems occurring at the very start.